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Enforcement Unit

The Enforcement Unit ensures that all charitable gaming licensees and gaming facilities are in compliance with New Hampshire's gaming regulations, and that the integrity of legal gaming within the state is preserved.

The Enforcement Unit Investigators provide oversight in the following areas:

  • Preliminary Assessment
    Before New Hampshire Lottery issues new charitable gaming licenses for Games of Chance, Bingo and Lucky 7, the Enforcement unit will advise new licensees about charitable gaming requirements, laws, and rules; and will inspect the facilities for proper equipment, surveillance, and internal controls.
  • Regulatory Review
    To ensure compliance with applicable laws and administrative rules, the Enforcement Unit reviews and approves new games submitted for play by Games of Chance operators and charitable organizations. These reviews include new electronic gaming systems, bonus systems, and emerging gaming technologies. The Enforcement Unit is also responsible for enforcing compliance with various reporting requirements for Games of Chance, Bingo, and Lucky 7.
  • Field Inspections
    The Enforcement Unit reviews and inspects Games of Chance facilities, Sports Betting retail locations, commercial Bingo halls, and Bingo and Lucky 7 charitable organizations to ensure that licensing documentation, equipment, accounting, and game operation is in compliance. The unit also assesses the facilities’ surveillance and internal control systems. Investigators are focused on helping organizations and gaming facilities achieve compliance through the least intrusive means necessary.
  • Complaints and Investigations
    The Unit acts as a neutral and detached third-party arbiter to fairly and impartially investigate complaints submitted to the Lottery Commission regarding facilities, games, internal controls, or operator employees. Investigative action may result in corrective action plans, verbal or written warnings, and administrative action against licensees which could result in fine(s) or adverse rulings against a licensee’s status. Investigators work in conjunction with State and local law enforcement agencies on criminal investigations involving New Hampshire RSA 647-Gambling Offenses.

    If you experience an incident that appears to violate rules or procedures at a Charitable Gaming Facility or by a Charitable organization, complete and submit a Complaint Formpdf file to the Licensing and Enforcement Division.

    Entities that are under investigation may be called to a hearing by the Enforcement Division. For frequently asked questions about this process, see Administrative Action and Hearings Processpdf file


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New Hampshire Lottery Commission
14 Integra Drive  |  Concord, NH 03301
(603) 271-3391   |  (603) 271-6289